We ship from the UK to the United Kingdom, the European Union, Australia and the United States. Orders are packed within 1–2 working days and you'll get a tracking link by email as soon as your parcel leaves us.
United Kingdom
- Free delivery on orders over £100
- Standard delivery: £5
- Usually arrives within 5 working days
European Union
Croatia, France, Germany, Greece, Ireland, Italy, Portugal and Spain.
- Free delivery on orders over €200
- Standard delivery: €15, tracked
- Prices include VAT. Import duties are calculated and paid at checkout, so there is nothing extra to pay on delivery
Australia
- Free shipping on orders over $300 AUD
- Standard shipping: $48 AUD
- Usually arrives within 14 working days
- No import duty or GST to pay on orders under $1,000 AUD
United States
- Free delivery on orders over $250 USD
- Standard delivery: $20 USD, tracked
- Import duties and sales taxes are calculated and paid at checkout, so there is nothing extra to pay on delivery
Shipping to another country? Email hello@rawpotential.uk and we'll see what we can do.
International orders: your questions
Will I have to pay customs charges when my parcel arrives?
No, not in the EU or the US. We work out any import duties and taxes at checkout and pay them to customs for you, so your parcel is delivered with nothing more to pay. In Australia, there is no import duty or GST on orders under $1,000 AUD.
Why are duties added at checkout instead of in the price?
Since Brexit, every parcel we send from the UK to the EU or the US is an import, and duty depends on where each piece is made. Our pieces are made in Portugal, China and Kenya, so the duty is different for each one. Showing it at checkout means you pay the exact amount for your order, rather than us raising the price of every piece to cover the highest rate.
Why do EU prices look higher than UK prices?
EU prices are shown in euros and include your country's VAT, which is why they differ slightly between countries. UK prices are in pounds and don't carry EU VAT.
Why does delivery to the EU and US cost what it does?
EU and US orders travel with a tracked international courier that clears customs for you, so your parcel arrives without delays or extra charges. Spend over €200 in the EU or $250 in the US and delivery is free.
Returns
- Return items within 14 days of delivery, unworn, unwashed and with tags attached.
- Email india@rawpotential.uk to start a return and we'll guide you through it.
- Refunds go back to your original payment method, usually within 5–10 working days of the return reaching us.
- Sale items are final sale.
- If your order didn't have free shipping, return postage is paid by you.
Full terms: refund policy · shipping policy